Serve your clients
AI on WhatsApp
Answer questions, share the booking link and hand off to your team.
Client
Hi! How long is the session?
The service assistant works from instructions and information authorised by your business. It can support conversations about services and suggest the next step, while allowing handoff to your team. Follow conversations in the dashboard and decide how the agent should operate.
Context comes before the answer
Instructions for your operation
Explain how the business works, which services it offers and what information may be shared. Useful answers rely on an updated knowledge base consistent with the real offer.
Connect WhatsApp
Authorise the business number using Meta’s official flow.
Prepare the knowledge base
Review instructions, services, forms and materials allowed for customer service.
Validate responses
Run test conversations and adjust the content before expanding use with clients.
A path to booking
Where relevant, the assistant can guide clients to the booking page. Available times still follow calendar rules rather than a promise made during a conversation.
01Client message
02Authorised context
03Next step
Serve your clients
AI on WhatsApp
Answer questions, share the booking link and hand off to your team.
Client
Hi! How long is the session?
Room for human intervention
Follow conversation history in the dashboard and review handoffs. AI supports the work while your team remains responsible for decisions and information requiring confirmation.
Your team stays in control
Availability in your plan
WhatsApp AI and management AI are part of Pro and Premium features, according to each plan’s capabilities and Meta integration.
Common questions
Is this the same AI the owner uses to manage the business?
These are different contexts. Client-facing AI uses information authorised for external conversations; management AI follows internal permissions for the owner and authorised administrators.
Does AI automatically confirm every request?
Its behaviour depends on configuration, permissions and required confirmations. Availability, payment and other conditions are still verified in their corresponding workflows.