Terms of Service

You must have legal capacity to enter into a contract. If you use My Clendar for a company or business, you represent that you have authority to bind it. If you do not agree, you must stop using the service.

Some features may have additional terms shown at purchase or activation. If they conflict, the specific terms control only for the corresponding feature.

Registration details must be accurate, current, and complete. Credentials are personal and must not be shared. The account owner is responsible for devices, sessions, granted permissions, and authorized-user activity except to the extent caused by My Clendar.

Owners and administrators assign staff roles and access. Each staff member must use an individual account. Suspected unauthorized access must be reported immediately, and we may require a password reset, additional verification, or session termination.

My Clendar provides scheduling, records, public pages, communications, operational management, reporting, payments, subscriptions, and integrations. Features vary by plan, country, configuration, and third-party availability.

We may improve, replace, or discontinue features for security, compliance, performance, or product development. If a material change substantially reduces a current paid service, we will provide reasonable notice when technically and legally feasible.

The business is solely responsible for its professional and commercial activity, including:

• legality, quality, pricing, description, availability, and delivery of services;
• qualifications, licenses, professional registrations, taxes, invoices, cancellation rules, and consumer compliance;
• schedules, staff, locations, commissions, published content, and client care;
• accuracy of entered data and required permissions, consents, and privacy notices;
• compliance with health, beauty, financial, or other regulated-sector requirements.

The business maintains the direct relationship with its clients and must handle service requests, complaints, refunds, and privacy rights. My Clendar supplies technology and is not a party to the service contract between a business and client unless expressly stated.

By entering third-party data, the user represents that it has sufficient authority, transparency, and a lawful basis. Purchased lists, unauthorized messaging, and incompatible secondary use are prohibited.

Paid plans are charged at the price, currency, cycle, and feature set displayed at purchase. Unless required by law or expressly offered, fees for an already-started period are non-refundable.

Recurring subscriptions renew until canceled. Cancellation prevents future renewals but ordinarily preserves access until the paid period ends. The subscriber is responsible for taxes, billing information, and a valid payment method. We may correct obvious pricing errors and will notify you before a new charge.

If client payments are enabled, a provider such as Stripe processes them and may require onboarding, verification, and separate terms. Platform fees, processor fees, disputes, refunds, reserves, and payout schedules may apply.

The business is responsible for the client transaction, service delivery, refunds, chargebacks, taxes, and compliance. My Clendar does not guarantee authorization, settlement, or uninterrupted processor availability and may hold or reverse entries when required by law, payment networks, or fraud controls.

Users may send only legitimate, identifiable communications connected to their relationship with the recipient. They must follow opt-in, opt-out, timing, approved-template, suppression-list, email, telecommunications, WhatsApp, and advertising rules.

Delivery depends on providers, networks, data quality, and anti-spam policies and is not guaranteed. We may limit sends, suspend templates, or block activity that causes complaints, fraud, reputational harm, or noncompliance.

Integrations are optional and may involve Google, Meta, Stripe, Resend, and other providers. Enabling one authorizes the necessary data exchange and subjects the user to that provider’s terms. My Clendar does not control third-party changes, outages, limits, account decisions, or independent processing.

Users must maintain valid authorizations and disconnect integrations they no longer want. We may remove an integration that creates risk, loses support, or violates provider requirements.

You must not use My Clendar to:

• violate law, third-party rights, privacy, intellectual property, or professional duties;
• send spam or deceptive, abusive, discriminatory, unlawful, malicious, or exploitative content;
• gain unauthorized access, circumvent limits, test vulnerabilities without permission, or disrupt operations;
• introduce malware, perform improper automated extraction, resell unauthorized access, or copy the service;
• process excessive or sensitive data without necessity, lawful authority, and safeguards;
• conduct fraud, impersonation, unlawful automated decision-making, or unauthorized high-risk activities.

Users retain rights in their content and grant My Clendar a limited, worldwide license for the period needed to host, copy, transmit, technically adapt, and display it solely to operate, protect, and improve the service according to their settings and instructions.

My Clendar software, interface, documentation, trademarks, and original elements remain protected. No ownership transfers; users receive only a limited right to use the service while their account is active.

AI features may generate incomplete, inaccurate, or unsuitable output. Results are assistive and are not legal, medical, financial, accounting, or professional advice. Users must review outputs and remain responsible for decisions and communications.

AI features must not be used for solely automated decisions producing legal or similarly significant effects without a lawful basis, transparency, human oversight, and required challenge mechanisms.

We aim to keep the service secure and available but do not promise uninterrupted or error-free operation. Maintenance, updates, internet failures, vendors, force majeure, and security events may cause downtime. Reasonable limits may be imposed for stability and fair use.

Support follows the channels and conditions of the purchased plan. Requests must be submitted in English to support@myclendar.com. Response times are estimates unless a specific written service-level agreement applies.

Users may cancel through available options. We may suspend or terminate access for nonpayment, security risk, legal order, fraud, abuse, violation of these Terms, or harm to others or the platform. Where feasible, we will give notice and a reasonable opportunity to cure.

The account owner must export needed data before termination. After the applicable operational period, data may be deleted or de-identified, subject to temporary backups and mandatory retention. Staff leaving a business lose access to that workspace.

To the extent permitted by law, the service is provided as available and without guarantees of business results, client attendance, revenue, fitness for a particular profession, third-party content, or complete absence of defects.

My Clendar is not responsible for business-provided services, user content, integrations, professional decisions, losses caused by user-compromised credentials, or indirect and consequential damages where exclusion is lawful. Nothing limits liability or mandatory consumer rights that cannot legally be limited.

To the extent permitted by law, the subscriber will defend and indemnify My Clendar against third-party claims arising from its services, content, communications, or violation of law, rights, privacy, or these Terms, except to the extent caused by My Clendar.

The parties will cooperate in good faith to investigate, preserve evidence, and respond to claims, incidents, payment disputes, and authority orders.

We may update these Terms for legal, technical, or commercial reasons. Material changes will receive reasonable notice where required. Continued use after the effective date constitutes acceptance; otherwise, cancel before the new version applies.

Brazilian law governs without displacing mandatory laws in the user’s country, data protection requirements, or consumer rights. The parties will first seek a good-faith resolution through support. Jurisdiction will be determined under mandatory applicable rules without an improper waiver of rights.

These Terms, the Privacy Policy, and applicable specific conditions form the agreement. An invalid provision does not invalidate the remainder. Delay in enforcement is not a waiver. Users may not assign the agreement without consent; My Clendar may assign it in a reorganization while preserving applicable rights.

Contract questions, notices, and support requests must be submitted in English to support@myclendar.com. Electronic communications and in-account notices are valid subject to legal requirements.